By John Evan Frook
There's a new breed of Web tracking software developers on the
horizon.
Newcomers WebThreads and Andromedia Inc., are prepped to
announce Monday products that make use of Netscape's cookies
technology to track visitors in real-time. The WebThreads and
Andromedia software packages enables sites to follow users through a
session-vanguard technology that introduces a host of interactivity,
the two newcomers say.
Both WebThreads and Andromedia sell tracking tools as
scaleable solutions. Each stresses the flexibility in their products
that they say allow site developers to add content management and
advertising rotation.
Yet WebThreads and Andromedia face uphill climbs. The Web
traffic measurement field is crowded with competitors. Interse
Corp. and net.Genesis have already carved out mindshare for its
MarketFocus and net.Analysis traffic analysis products. Others like
W3.Com have been offering a direct real-time tracking for several
months.
A break to daylight for WebThreads and Andromedia may well
depend on partnerships with developers to build "must-have" site
applications, such as ad and content management applications, which
work best with real-time tracking techniques.
"It is wait-and-see time," says Rajat Bhargava, chairman of
net.Genesis. "It is a big market. If they have a great product they
each have a chance at being successful, but it all will boil down to
execution."
WebThreads, based in Vienna, Va., appears to be the furthest
along of the two. It is prepared to begin shipping Monday an $895 tool
features drag-and-drop real-time tracking applications tailored for
the novice Webmaster. Meanwhile, San Francisco-based Andromedia plans
to ship in the third quarter its $1,800 to $35,000 Aria World Wide Web
Recording and Reporting System this fall.
Advent of WebThread and Andromedia could split the traffic
market. Previously, Web traffic analysis tools were often lumped
together with real-time trackers.
Net.Genesis' Bhargava points up that significant advancements
have been made in the analysis field. For example, net.Analysis has
just added a function to its software that identifies when a visitor
enters a non-functioning URL. Without it, Webmasters have no way to
retain visitors attempting to enter a defunct page. That little tweak
will make a big difference in software sales, he says.
Andromedia says it is absolutely critical to identify users as
soon as they reach a site, and he anticipates burgeoning demand for
real-time tracking tools.
"It is like standing on the edge of a raging river and trying
to figure out how quickly the river bed is eroding," says Godfrey. "You
have to be able to stop the river and take snapshots. The Internet is
in constant motion, so there's no built-in mechanism to take those
snapshots. That's what our products do."
Introduction of WebThreads and Andromedia doesn't mean others
are surrendering the real-time tracking market. Measurement services
like NetCount and Internet Profiles Corp. (I/Pro), and established
software developers Interse and net.Genesis, are ideally positioned to
compete in the real-time tracking. Several established firms claim
such functionality already, and others are racing to add immediacy to
their offerings.
Andromedia's Godfrey says real-time tracking is the gateway
for some powerful site functionality. For example, Andromedia is being
tested on an Internet casino. Real-time tracking will operate as
cyberspace's equivalent of an eye-in-the-sky, Godfrey says. It will
work to watch every visitor's move and separate professional and
amateur bettors based on their actions. Otherwise, card counters could
make a killing on the Web, Godfrey adds.